Tag Archives: Sernac

VTR warns on financial problems if it is ordered to compensate its internet plans clients

On July 24th, the Chilean National Consumer Service (SERNAC) filed a lawsuit against the VTR telecommunications company, with the aim of obtaining compensations for the company’s clients who were affected by the poor quality in the internet service provision, which, according to the entity, was intensified during the pandemic period. As officially reported from its [...]

Chile launches new platform to cancel telecommunications offers

Chilean National Consumer Service (SERNAC) announced on June 11th the launch of the Me Quiero Salir platform, which it defined as a tool available to consumers so that they can expressly and clearly request the term of one or more subscriptions for the telecommunications services provision  that have been ran with a company. According to [...]

CDF must give a refund to its subscribers for not having broadcasted football in the country

Due to the different claims made by the Chilean Football Channel (CDF) subscribers for not broadcasting football matches in the country because of its current social situation, the countrys National Consumer Service (Sernac) decided to request the Turner channel to refund its subscribers for the non-provision of services.  According to what Sernac reported to the [...]

CDF must give a refund to its subscribers for not having broadcasted football in the country

Due to the different claims made by the Chilean Football Channel (CDF) subscribers for not broadcasting football matches in the country because of its current social situation, the countrys National Consumer Service (Sernac) decided to request the Turner channel to refund its subscribers for the non-provision of services.  According to what Sernac reported to the [...]