Law makes Brazilian pay TV operators to cancel subscriptions online

Brazilian’s President, Jair Bolsonaro, made Law N° 13,828 official, modifying Conditional Access Law (Seac)’s article 33. The new legislation gives pay TV subscribers the possibility of canceling the subscription by telephone, through the internet or almost personally. The measure will become effective in June, but it was already active since 2014, also for fixed internet and mobile telephony services, according to a resolution issued by the National Telecommunications Agency (Anatel).

The idea of making it easier to cancel pay TV subscriptions was suggested in 2013 by Federal Deputy Flavia Morales, who said that Seac’s Law ‘ does not make sure a contact channel to cancel pay TV services, and that Anatel did not have the proper regulation. For this reason, in 2014 Anatel approved Resolution 632, to make pay TV, fixed broadband and mobile telephony services easier to cancel.  According to the document, every operator needs to offer an option through the internet for the services to be cancelled. This must be processed automatically, without operator intervention. Large operators should also include the cancelling option for free in telephone service.

In case of cancellying through the internet or by telephone, the measure will become effective three working days  after it is made, and the customer can be modified by mail or text message. The measure achieved the approval of Brazilian’s President, after six years of being initially proposed.