Chivas TV compensates users after latest service outage

Mexican OTT platform Chivas TV, which belongs to Club Deportivo Guadalajara, suffered a service outage last Saturday during the match vs. Atlas. This problems represent a major concern for the officials of the team, who promise to work to improve the service.


José Luis Higuera, CEO of Ominlife, the company that owns the team, said in an interview with RadioFórmula that the platform suffered a hacker attack, and the company will financially compensate its users.


In addition, the manager said that Chivas TV project “has inconvenienced the sector because it generated a new business model.” The service had also failed during the precious matches against Monterrey and Queretaro.


Higuera recognized, however, that the problems the service has presented so far were not only caused by cyber attacks but also due to “bad decisions”, such as changing the platform. According to Expansion newspaper, Chivas changed its transmission platform in early August, days after the Federal Consumer Protection Agency (Profeco) announced an investigation into the causes of the failures during the match between Guadalajara and Monterrey.