Tag Archives: Sernac

CDF must give a refund to its subscribers for not having broadcasted football in the country

Due to the different claims made by the Chilean Football Channel (CDF) subscribers for not broadcasting football matches in the country because of its current social situation, the countrys National Consumer Service (Sernac) decided to request the Turner channel to refund its subscribers for the non-provision of services.  According to what Sernac reported to the [...]

CDF must give a refund to its subscribers for not having broadcasted football in the country

Due to the different claims made by the Chilean Football Channel (CDF) subscribers for not broadcasting football matches in the country because of its current social situation, the countrys National Consumer Service (Sernac) decided to request the Turner channel to refund its subscribers for the non-provision of services.  According to what Sernac reported to the [...]

CDF sued by Sernac over streaming outages

The National Consumer Service (Sernac) of Chile filed a class action against El Canal del Fútbol (CDF) over Estadio CDFs streaming outages during the match between Colo Colo and Universidad Catolica. On that occasion, Sernac received 271 claims about the problems, which prevented users from accessing the transmission of the derby match. Sernac said in [...]

Chilean VTR and Telsur will have to replace over 900,000 uncertified STBs for free

Chilean Pay TV companies VTR and Telefónica del Sur (Telsur) will have to replace for free over 900,000 set top boxes that were commercialized without the proper certifications. This resolution was informed by the National Consumer Services (Sernac) after a mediation with both companies. VTR will have to exchange over 700,000 STBs, while Telsur will [...]